Redlions Mobile Repair Services – Terms & Conditions

By booking a repair service with Redlions Mobile Repair Services (“Redlions“, “we“, or “us“), you (the “Customer“) agree to the following Terms and Conditions. Please read these terms carefully before proceeding with our service booking form.

Service Scope and Coverage

Redlions provides professional mobile device repair services covering a wide range of smartphones and tablets across various brands and models. Our service scope includes common repairs such as screen replacement, battery replacement, camera and sensor fixes, charging port repair, software troubleshooting, and other hardware or software-related issues. All services are offered subject to the availability of necessary parts and the feasibility of repair. We reserve the right to decline or refer repairs outside our scope of expertise or for devices that have been heavily tampered with or are beyond economical repair.

Please note: Redlions is an independent repair service. Repairs performed by us may void any existing manufacturer warranty on your device. We may use new, refurbished, or high-quality compatible replacement parts as needed to restore your device, and we guarantee that all parts used will be communicated to you.

Pickup and Delivery Terms

For your convenience, Redlions offers device pickup and delivery services for repairs. After you submit a booking request, our team will contact you to arrange a pickup of your device at a mutually agreed time and location. We will provide an estimated pickup time and aim to collect the device within 24-48 hours of booking (depending on your location and service volume). If pickup is not available in your area, we will inform you and arrange an alternative solution (such as mail-in service or drop-off at our location).

Once repairs are completed, we will deliver the device back to the address you provided or another agreed location. We strive to complete repairs and return devices promptly; most standard repairs are finished within 1-3 business days from pickup, though more complex issues or parts on backorder may require additional time. Time estimates are not guaranteed, but we will keep you informed of any significant delays. If we attempt pickup or delivery and are unable to reach you (due to no one present at the address or incorrect details), we will contact you to reschedule. Additional fees may apply for missed appointments or for delivery to locations outside our standard service radius, if applicable.

Warranty and Guarantee on Repairs

We stand by the quality of our repair services. Redlions offers a limited warranty on repaired components and services, valid for a specified period (for example, 30 days) from the date of repair, unless otherwise specified. This warranty means that if the exact same issue recurs or the replaced part proves faulty within the warranty period, you are entitled to a free re-repair or replacement of that part. We guarantee our workmanship and will correct any problems that arise from the original repair at no additional cost during the warranty period.

However, the warranty is limited to the specific problem addressed and parts replaced during the original repair. It does not cover:

• New or unrelated issues that occur after the repair (for example, if we fixed your screen, the warranty covers the screen replacement but not a new battery issue later).

• Additional physical or liquid damage that occurs after you receive the device back.

• Issues caused by software updates or third-party applications, or any subsequent unauthorized repairs or modifications after our service.

• Devices that have been opened or tampered with by someone else after our repair (such action will void the Redlions warranty).

If your device was suffering from water damage or other pre-existing conditions, please note that while we will do our best, we cannot guarantee full resolution of all symptoms, and such repairs may carry a shorter warranty or none at all, depending on the extent of damage. We will inform you of any modified warranty terms in such cases before proceeding with the repair.

Limitations of Liability

While we strive to provide the best care for your device, Redlions’ liability to you is limited as described below:

• Device Condition and Repair Outcomes: You understand that every repair carries some risk. We will take utmost care with your device, but pre-existing conditions (such as prior damage, manufacturing defects, or corrosion from liquid damage) can result in unforeseen complications. Redlions is not responsible for any additional damage or issues that arise during a repair due to underlying conditions or device fragility. If we determine that a device is Beyond Economical Repair (BER) or cannot be safely repaired (for example, if further work might cause irreparable harm), we will notify you and may return the device without completing the repair. In such cases, you will only be responsible for any diagnostic fee or partial service fee agreed upon upfront (and any prepaid amounts for parts or services not used will be refunded as appropriate).

• Data Loss: It is strictly the customer’s responsibility to back up all data on the device before handing it over for service. Redlions will not be liable for any loss, corruption, or breach of data that may occur during diagnosis or repair. We do not intentionally erase data, but certain repairs (especially software-related fixes or hardware replacements) may require reinstallation of software or resetting the device. By agreeing to these terms, you acknowledge that you have secured any important data elsewhere. In no event shall Redlions be responsible for any lost photos, contacts, messages, or other data.

• Limited Liability Cap: Should any fault or damage to your device be proven to have been directly caused by our repair service, Redlions will, at our discretion, either attempt to fix the issue at no additional charge, offer a replacement part or device of comparable value, or refund the cost of the original repair. Our maximum liability to you for any claim arising from a service will not exceed the amount you paid for that service. We are not liable for any indirect, incidental, or consequential damages (such as loss of use, loss of business, or lost profits) resulting from our services or your inability to use your device.

• No Liability for Subsequent Issues: Redlions is not responsible for issues that arise after repair that are not directly related to our service. For example, if your device undergoes a manufacturer software update after our repair and that update introduces a problem, or if a separate component fails weeks after a different repair, these events are beyond our control and responsibility.

By agreeing to service with Redlions, you understand and accept these limitations of liability. We always aim to deliver your device back in equal or better condition than when it was received, with the requested issue resolved.

Customer Responsibilities

To ensure a smooth service experience, we ask that customers fulfill the following responsibilities:

• Accurate Information: Provide truthful and complete information about your device and its issues. Let us know of any prior repairs, water damage, or specific problems (even if unrelated to the current issue) that you are aware of. This helps our technicians diagnose and repair effectively. Failure to disclose relevant information might affect the outcome and can void the warranty on our work.

• Data Backup: As noted above, back up your device’s data before pickup or drop-off. Remove any sensitive personal data if possible. You should also remove any SIM cards or external memory cards from the device unless they are needed for the repair. While we handle devices with care, we cannot guarantee data will remain intact.

• Device Access: If your device is password-protected or encrypted, please provide the passcode, temporary access, or disable the lock before service if possible. This is solely to allow our technicians to test the device’s functions (for example, testing a new screen or camera). If you are uncomfortable sharing passwords, we will do our best to work around it, but please understand that we may not be able to fully verify all functions in such cases. We assure you that any access to your device’s software is only for repair verification purposes.

• Authorization and Ownership: By handing over a device to Redlions, you confirm that you are the owner of the device or have the owner’s permission to have it serviced. You also agree that you are legally authorized to request the repair and that the device and its contents do not infringe on any laws. We may refuse service if we suspect the device is stolen, counterfeit, or if you are not authorized to approve its repair.

• Post-Repair Care: Upon receiving your repaired device, please inspect and test it as soon as possible. If you notice any issue related to the repair, notify us promptly so we can address it under our warranty policy. Continued use of the device with a suspected repair issue without informing us might aggravate the problem and could affect warranty eligibility.

• Timely Pickup/Delivery: Work with us to coordinate pickup and delivery. If you need to reschedule a pickup or drop-off, inform us ahead of time. Promptly pick up your device if you have arranged to collect it from our location. Devices not collected, or where delivery cannot be completed despite our attempts, may be held for a limited time (e.g., 30 days); beyond that, we may consider the device abandoned and are not responsible for any loss or damage resulting from prolonged unclaimed storage.

Payment and Diagnostic Charges

Our goal is to be transparent about pricing and any charges before we proceed with your repair:

• Estimates: For each repair request, Redlions will provide an estimated cost for parts and labor. This estimate will be communicated to you before you formally agree to service. The final price may change if we discover additional issues or different parts are needed (we will seek your approval before continuing in such cases).

• Diagnostic Fee: In some cases, we may need to perform a diagnostic assessment to determine the cause of a problem. If so, any diagnostic fee will be communicated upfront. Generally, if you proceed with the recommended repair, this diagnostic fee (if charged) will be applied toward the repair cost. If you decide not to proceed with the repair after the diagnosis, or if the device is deemed unrepairable, a reasonable diagnostic or handling fee may be charged to cover the technician’s time and effort, as communicated in advance.

• Payment Terms: Payment for repair services (including parts, labor, and any applicable taxes or fees) is due in full at the time of device return/delivery to you, unless otherwise agreed. For on-site deliveries, we may offer Cash on Delivery (COD) or other payment methods such as credit/debit cards or digital payments, if available. For in-store pickups, payment must be made before or at the time you retrieve the device.

• Deposits for Parts: If your repair requires ordering special parts or is particularly high-value, we may request a deposit before initiating the service. If a deposit is required, we will notify you and service will commence once the deposit is received. This deposit will be applied to the final bill. In the event that you cancel the repair after parts have been ordered or work has begun, the deposit may be used to cover restocking fees or work already performed.

• Refunds: If we are unable to repair your device or you decline service after payment has been made, we will issue any applicable refunds promptly. For example, if you prepaid for a part we did not use or for a service not rendered, those amounts will be refunded to you (minus any agreed diagnostic fee or expenses incurred with your consent). Refunds will typically be processed through the same payment method you used, within a reasonable timeframe.

• Pricing Changes: Our repair prices are subject to change based on parts costs and market conditions. However, once you have booked a service and we have confirmed the price with you, that quoted price will be honored for that transaction. Any future repairs or additional services will be quoted separately.

Privacy and Data Handling

Your privacy is important to us. By using our services, you also agree to the terms of our Privacy Policy (if available on our website) regarding how we collect, use, and protect your information.

• Personal Information: When you fill out our booking form or provide information for a repair, we collect details such as your name, contact information, address (for pickup/delivery), and device details. This information will be used only for the purpose of providing you service, communicating with you about your repair, and for internal record-keeping. We may also use your contact details to send service updates or follow-up messages regarding your experience.

• Confidentiality: Any personal data on your device that we might encounter during repair (such as photos, videos, or files) will be treated as confidential. Our technicians will not intentionally access personal content unrelated to the repair. If a technician must navigate your device’s software to test functionality, they will exercise discretion and respect for your privacy. We do not copy, save, or disclose any personal data from your device.

• Data Security: We advise you to remove or secure sensitive data as noted in Customer Responsibilities. However, any data you do provide to us (like device passwords or unlock patterns for testing) will be kept confidential. We handle your device with care to protect it from damage or unauthorized access while in our possession. Your personal information is stored securely, and we do not sell or share your information with third parties for marketing purposes.

• Privacy Policy: For more details on how we handle user data, please refer to our full Privacy Policy (if a separate policy is provided on our website). If no separate policy is available, rest assured that Redlions will handle your data in compliance with applicable data protection laws and solely for purposes of carrying out the services you’ve requested.

• Communications: By providing your contact information, you consent to Redlions contacting you via phone, SMS, or email for updates regarding your service and (if you opt-in) occasional promotions or service reminders. You can opt out of non-service communications at any time by notifying us or following any unsubscribe instructions provided.

Contact and Post-Service Support

Your satisfaction is our priority. If you have any questions, concerns, or experience issues after your device has been repaired, we encourage you to reach out to us:

• Post-Service Issues: If the repaired issue reoccurs or if you encounter any problem you believe is related to our service, please contact Redlions immediately. If it’s within the warranty period for the repair, we will arrange for prompt warranty service as described in the Warranty section. Even if it’s outside the warranty period, we will still provide guidance and options to help resolve the issue.

• General Inquiries: For any inquiries about our services, pricing, or these terms, you can contact our customer support team. We are available [insert business hours, e.g., Monday–Friday 9am–6pm] and will do our best to respond promptly to your questions.

• Contact Channels: You can reach us by phone at [Phone Number], by email at [Email Address], or through our website’s contact form. Our business address is [Business Address]. (Please replace the placeholders with the appropriate contact information when customizing these terms.)

• Feedback: We welcome feedback on our services. If you have any suggestions or comments on how we can improve, feel free to share them with our team. Your input helps us serve you better.

By agreeing to these Terms & Conditions, you confirm that you have read, understood, and accept all the above policies of Redlions Mobile Repair Services. We appreciate your trust in Redlions to repair your device. Our team is committed to delivering reliable service and a positive experience for you.